Shipping policy

Thank you for shopping with us! 

Processing Time

Orders are typically processed within 3 working days. Please note that processing time may vary during peak seasons or holidays.

Shipping Methods

We offer the following shipping options:

• Standard Shipping: Royal Mail Tracked 48
• Free Shipping over £100: Royal Mail Tracked 48
• Free Local Delivery: Hand delivered to your door within a 3 mile radius

Local Delivery

This option will only show as available once you have entered an eligible shipping address and does not work with accelerated checkout methods (eg. Apple Pay, Google Pay, Amazon Pay, PayPal).

Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method.

International Shipping

We do not offer international shipping at this time.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor the status of your shipment.

Delivery Issues

If you experience any issues with your delivery, please contact us at hello@rorastore.co.uk. 

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions regarding our shipping policy, please reach out to us at hello@rorastore.co.uk.